Support Overview

HomeSupport Overview

Get Access to All the Support You Need

Blue Sky Network offers professional level support services to all of our product owners.
You can access Blue Sky Network Product documentation at our Support Website. Get immediate access to:

Firmware Downloads

Technical Documentation

User Guides

Activation Forms

Product STC’s

Installation Guides

FAQ’s

And More

Our Tier 1 and Tier 2 technical support teams are based in California. We offer 5 types of service/support for all of our customers, so you can choose and receive the type of product support you prefer. Each of the following services come free with any Blue Sky Network solution/system purchase:

Live Tier 1 Support

Live phone support during normal US business hours from our professional, trained support team.

Live Tier 2 Support

Live phone support during normal US business hours for complex situations or requests.

Email Support

If you prefer, you may email our support team and they will promptly answer your questions.

Emergency Live 24/7 Call Service

For permanent installation aviation products we have technical experts on call at all times to help.

Technical Document Downloads

Access technical documentation on our Support Site.

Q: What hours are Blue Sky Network Technical Support personnel available?
A: 15:00 to 00:00 UTC / 8am to 5pm PST (Pacific Standard Time).

Q: If I have an emergency, how do I contact your emergency service?
A: We provide all product owners an emergency hotline phone number.

Q: Where are hardware products inspected and serviced?
A: All in warranty and out of warranty products are inspected, assessed, and serviced at our San Diego, California corporate location.

Q: Can I get the SkyRouter Command Center for a non-Blue Sky Network product?
A: No, SkyRouter is only available for Blue Sky Network products.

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