Our Tier 1 and Tier 2 technical support teams are based in California
Blue Sky Network offers 5 types of service/support for all of our customers, so you can choose and receive the type of product support you prefer. Each of the following services come free with any Blue Sky Network solution/system purchase:
Live Tier 1 Support
Live phone support during normal US business hours from our professional, trained support team Live Tier 2 Support
Live phone support during normal US business hours for complex situations or requests Email Support
If you prefer, you may email our support team and they will promptly answer your questions Emergency Live 24/7 Call Service
For permanent installation aviation products we have technical experts on call at all times to help Technical Document Downloads
Access technical documentation at our new Support Site.
Contact us for more information about plans & pricing
What hours are Blue Sky Network Technical Support personnel available?
8am to 5pm, PST (Pacific Standard Time) If I have an emergency, how do I contact your emergency service?
We provide all product owners an emergency hotline phone number Where are hardware products inspected and serviced?
All in warranty and out of warranty products are inspected, assessed, and serviced at our La Jolla, California corporate location. Can I get the SkyRouter Command Center for a non-Blue Sky Network product?
No, SkyRouter is only available for Blue Sky Network products
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