Training

Training

Getting Started

To activate your service, submit an activation form at https://blueskynetwork.com/support/activation. You will receive a confirmation email at the provided email address shortly after submitting the form for review.

For security reasons we will only activate upon the request of the Account Administrator. The Account Administrator is the contact name listed on your service agreement.

Please allow 1-2 hours for activations to be completed during business hours (Monday – Friday, 8am – 5pm Pacific Time). For emergency requests (after business hours), additional time may be required and a $100 fee (per activation) will be charged to your account in addition to applicable activation/service charges.

Once the activation is complete, the Account Administrator will receive a confirmation email from Blue Sky Network.

We strongly recommend that you submit activation requests well prior to your requested activation time.

SkyRouter Login

After purchasing a Blue Sky Network product, you are sent an email that tells you how to login to the SkyRouter 3 system. This email is sent to your registered email address, and contains a link to the login page and your SkyRouter UserID.

Important: It is not recommended to have two users logged into your UserID and editing settings at the same time. Settings are instantly saved on the server and synchronized to each client, this can cause the appearance of settings changing themselves (e.g. enabling/disabling asset tags.)

To Log In to SkyRouter 3:

  1. Launch your browser and type https://new.skyrouter.com/SkyRouter3 into the address box
  2. On the Login page, enter your UserIDThis is the UserID which was sent in your welcome email.
  3. Enter your password.NOTE: If this is your first time logging into the system; you are not automatically sent a password, you will need to use the password reset feature to generate a temporary password which will be sent to your contact email address.

     

  4. Choose a Site Language
  5. Click Sign In

Password Reset

SkyRouter can send you a temporary password via the Password Reset feature (also unlocks the UserID).

To Reset a Password:

  1. On the Login page; click ‘Forgot Password’
  2. Enter the UserID
  3. Enter the email address registered with the account
  4. Click Reset Password; you should receive a temporary password email shortly.

Account Lock

After 5 unsuccessful login attempts a UserID will enter a “locked” state.  It will not be possible to log into that account. You will need to either unlock your account by answering the “Security Question” (if one has been set) or by performing a Password Reset.

The security question can be set in your SkyRouter settings and must be set prior to the account becoming locked out.  If you have not defined a security question you will need to reset your password to access your UserID.

To Unlock a UserID:

  1. On the Login page; enter your UserID
  2. Enter your Password
  3. Answer your security question
  4. Click Unlock Account

Account Unlock

After 5 failed login attempts SkyRouter accounts will enter a locked state, the next login attempt will present an account unlock question.  Answer the account unlock question to unlock your account (password will not change during this process).

The security question answer cannot be viewed after it has been set, so it should be something that you remember.  You can update your security question and answer at any time when logged into SkyRouter.

To Set a Security Question:

  1. When logged into SkyRouter 3; click Settings.
  2. Click Security.
  3. Locate the Account Unlock Question section; enter a security question of your choice.
  4. Enter a security Answer.
  5. Enter your Current Password.
  6. Click Change Unlock Question.

Managing Assets

The Device Profile page allows Administrators to manage the profiles for their devices. Profiles allow Users to customize what appears on interface devices such as the ACH1000 or the HawkEye Link application, such as Short Code values and speed dials. Profiles also provide or restrict access to certain features as defined in the Profile.

Different devices can use different profile features. See the User Guide for your product to see which profile options are available. Profile Sets can be assigned for families of products, and can configure features such as setting short codes, speed dials and flight plans.

Create and Assign a Profile

The general process to create and assign a profile is as follows:

1.       Create the profile set based on the product family you wish to assign the set to.

2.       Adjust the settings to your liking.

3.       Assign the profile set to a device via the ‘Device Profile Assignments’ page.

Create a Profile Set:

1.       Select 

2.       Enter a Profile Name

3.       Select a Profile Type from the drop-down menu (the option you select here will depend on the device type

4.       Select  

Edit a Profile Set:

1.       Select 

2.       Edit the Device Profile, selecting any options as required

3.       Enter a modification note if necessary

4.       Select 

Assign and Send a Profile:

NOTE: Devices must be powered on and have sufficient Iridium signal to receive Profile updates.

1.       Navigate to Device Profile Assignments

2.       Select 

3.       Use the drop-down menu to select a device profile assignment

4.       Click  

Manage Your Profile Assignments

The Device Profile Assignments page allows users to change which profile is currently assigned to an asset, and to resend device profiles to an asset.  It also provides the “Last Modified” date which indicates the last time a profile was changed

To Change a Profile Assignment:

1.       Click 

2.       Use the drop-down menu to select a device profile

3.       Click , the device profile is sent to the asset

To Resend a Device Profile:

Click  at any time to resend the current assigned profile to an asset.

To Check Your Profile History:

To see a detailed log of profile updates and other mobile terminating messages click 

To Send Latest Changes to Device:

This button only appears when a Device Profile set has been modified but the updated profile has not been sent to an assigned device.  Click   to immediately send the most recent device profile to the asset.

Device Parameters allow you to control the behavior of an asset by setting conditions for time-, distance-, altitude- or event-based reporting. Multiple Assets can be assigned to a single Parameter Set, making managing your fleet streamlined and efficient. Parameter Sets can be useful when through assigning situational or circumstantial reporting, configured to your needs, for large fleets and single assets.

You can manage and configure a device’s reporting and/or event parameters by clicking on Manage > Device Parameters. A device can only be assigned to one Parameter Set at a time. Parameter Sets are transmitted to the device and may incur a service fee.

Creating a Parameter Set

Though a single device can only be assigned to one Parameter Set a time, the same Parameter Set can be allocated to many devices at once.

To create a Parameter Set: 

1.    Click on the Parameter Sets Icon

2.    Click on the New Parameter Set icon

3.      Name the Parameter Set and choose the type of device it is for.

4.      Press the Create button.

5.       Configure Parameter settings according to your specifications.

Assigning a Parameter Set to Your Device

Once you have created a Parameter Set, you can assign it to one or more of your devices.

To assign a Parameter Set to a device:

1.       Click on Device Assignments

2.       Click the edit icon on the device you want to assign the Parameter Set to.

3.       Pick the Parameter Set from the dropdown menu above the list of devices.

4.       Assign a Parameter Set to the device

5.       Press Save and Send

6.       Repeat the process for other devices as necessary.

NOTE: Though multiple distinct corporations/admin accounts grant one another access to their SkyRouter fleets, each corporation/administrator will not be able to see, configure or delete another user’s Parameter Sets. In the Device Assignments tab, devices with the note “Assigned by another organization” are configured to another user’s Parameter Set. Parameter Set assignments may be replaced for shared devices, and SkyRouter will notify each account of the changes.   

Updating Parameters

You are able to update a Parameter Set to alter the reporting or event settings.

To update a Parameter Set:

1.       Click on the Parameter Set Icon

2.       Choose the Parameter Set you wish to update and click the edit icon

3.       Update and save your new Parameters. You are also able to revert to a prior Parameter Set setting by choosing to “Revert to Revision.”

4.       Go to the Device Assignments tab.

5.       Update each device assigned to Parameter Set by clicking the green “Send Update Set” button.

NOTE: Devices must be powered on and have sufficient Iridium signal to receive Profile updates.

Viewing Your Devices and Parameter Sets

There are two ways to view the devices currently assigned to a parameter set.

Method 1:

1.       Click on Device Assignments in the Parameter Sets tab.

2.       If there is a Parameter Set assigned to the device, it will appear under the “Parameter Set” Heading.

Method 2: This method is useful if you want to view all the devices assigned to a specific Parameter Set.

1.       Click on the Parameter Sets tab.

2.       Click on the   icon to view all devices assigned to a parameter set.

NOTE: It is possible to update the Parameter Set on a device from this page. 

Assets Window

The Assets Window allows you to view and interact with the devices on your account. The last GPS location, speed and heading of assets are shown here. Assets are shown in their respective Groups in this List, Asset Groups are defined on the Manage > Groups page. Asset Groups will be discussed in depth in “Managing Groups” section.

The Assets Window includes an Asset count, sort and filtering options, Events and Groups by Asset, among other things. It appears on the right side of the Track page.

The Asset, Event, Location and Geofences windows can be hidden and shown on demand by clicking the Windows tab on the top right corner  and checking or unchecking each option.

Asset Tags

Asset Tags are small text boxes that contain basic information on an Asset such as name, speed and altitude.  The asset tag is linked to the Asset with a black line and is colored the same color as the Asset. Asset tags are always shown as long as they are enabled in Settings, regardless of zoom level.

Asset Tags can be enabled or disabled using the Settings  >Maps tab in the top right corner of the Track page.

The Asset Tag Avoidance feature provides the capability for asset tags to avoid each other.  When this feature is enabled the asset tags are stacked next to each other, preventing overlapping.

NOTE: The Asset Tag Avoidance feature is CPU intensive and should only be enabled on computers with fast processors

Viewing Asset Breadcrumbs

Event breadcrumbs are markers placed on the map that indicate where an asset has previously been, by setting up a historical timespan of breadcrumbs to display within a timeframe. Each breadcrumb contains full event information about what the asset was doing or experiencing at the time the event was received at SkyRouter.

To View an Asset’s Breadcrumbs:

  1. Click on an Asset to display its tooltip.
  2. Click on the Asset Control Menu
  3. Select “Show Breadcrumbs”

Breadcrumbs can be configured using the Settings  >Maps tab in the top right corner of the screen. You are able to change the Historical Timespan of displayed breadcrumbs.

Missing Assets

If your Assets are missing from your SkyRouter Track page, there may be a couple reasons for this.

Assets must have reported at least once before showing up on the Track page map. For new devices, this may be the reason the Asset does not show up on the Track page.

In the Asset Window discussed above, the Filtering tool may be enabled and thus filtering out certain Assets. Unfiltering may reveal Assets that were previously.

By going to the Manage > Devices tab, you can view all your Assets. Each Asset’s IMEI number, product type, driver, group assignment and data/voice plan can be viewed on this page.

It is possible to rename, reformat and configure your product. You can also change its display settings and choose a custom icon and color when you click on the  icon.

Configure Inactive Device Settings

Along with editing the display settings, you can also change the inactive settings for your device on the Edit Asset page using the  icon.

The asset enters an inactive set when a certain amount of time has passed since the asset last reported.  Device Inactivity is set by default to 10 minutes. You can change this number by entering a different value in the “Inactive Timer Minutes” box.

Groups and Users

Users

SkyRouter Corporate Administrators can add sub-Users at no extra cost.  Sub-Users are able to access only those features which they have been given access to by the Corporate Administrator. For example; a sub-User in the dispatch office may only have access to the Track page, whereas a sub-User in the finance department might only have access to Invoices and Reporting features.

NOTE: Any changes made to user permissions are applied at the next user login.

Add User

To Add a New User:

  1. Click 
  2. Complete the New User Form
  3. Click 
  4. The User is created and a welcome email is sent to the user with a temporary password.

Edit User

To Edit an Existing User:

  1. Use the checkboxes to the left of the Username to select a user
  2. Click 
  3. Make any necessary modifications to the user
  4. Click 

Reset Password

To Reset a Password:

  1. Use the checkboxes to the left of the Username to select a User or multiple Users
  2. Click 
  3. A temporary password is sent to the email address on file for each User.  NOTE: it is recommended that Users login as soon as possible and change their password.

Permissions and Account Flags

When creating and editing sub-users Administrators have the ability to control which features the User has access to, including the ability to configure  the tracking, reporting and communicating features.

NOTE: Permission changes do not take effect until the user reloads the application

Groups

Groups in SkyRouter3 are typically used to control Corporate User (sub-user) visibility to specific devices; they are also used to assign Alerts for specific devices.  SkyRouter Groups are only visible on the SkyRouter Administrator Account.

Each device in the devices list shows a preview of the groups it is a member of. To configure and view your groups, go to Manage  > Groups. Groups can be set to have the same device parameters. Your assets can be grouped in any configuration of your choosing.

Groups Concept

Any User that is assigned to a valid SkyRouter Group will have visibility to any Devices that are assigned to that Group.

Any Alerts that are assigned to a Group will trigger for Events sent by any Devices that are assigned to that Group based on the Alert settings.

The figure below visually represents a group:

Managing Groups

To Create a Group:

  1. Click 
  2. Enter the Group Start Date and End Date
  3. Use the relevant links to add Users, Alerts and Devices to the group (note: a Group must contain at least one User, failure to add a user will result in an error)
  4. Enter any necessary comments
  5. Click Save

To Modify an Existing Group:

  1. Click the  icon
  2. Modify the Group information, add or remove Users and Alerts from the Group by clicking the appropriate links.
  3. Click Save

To Delete a Group:

  1. If you want to delete a Group (that has not expired) from your list, click the  icon

Group Expiration

A Group which is created with no defined End Date will never expire. Specifying an End Date on a Group will cause the Group to expire on that date, this can be helpful if you only wish to provide time-based access for specific Users to specific Devices.

Expiration Emails

SkyRouter Administrators and affected SkyRouter Users are notified about Group Expirations by a Group Expiration Email.  Group Expiration Emails are sent to the personal email address (Settings > Contact Info) of Administrators and Sub-Users on the following schedule:

  • 7 days in advance of the Group expiration
  • 3 days in advance of the Group expiration
  • When the Group expires

Geofences

Geofences

A GeoFence is a virtual barrier. GeoFences can be drawn onto the SkyRouter maps as overlays and rules alerts can be configured so that devices trigger events when they perform actions such as they exit and enter the GeoFence.

Geofence Types

Server-side GeoFences

Server-side GeoFences are stored and processed on the server only. This means that events such as Enter and Exit GeoFence are only sent when a position report is received by SkyRouter and SkyRouter determines that the device has entered or exited a GeoFence.  These events are generated by the server, not the device.

AVR GeoFences

Advanced Variable Response (AVR) GeoFences are stored on the device. This means that the device can detect when it has entered or exited a GeoFence and immediately send events to the server or alter the reporting rate. AVR GeoFences are only available to devices that support AVR GeoFences, this is currently HE7200x and HE5x00 devices.

Adding a Geofence

  1. From the Map Window; right click the map
  2. From the Right Click menu; click Add GeoFence
  3. Enter a GeoFence Name.
  4. Draw the GeoFence:
    1. Circle

      1. Click the Map to define the center of the GeoFence.
      2. Drag the mouse outwards until the GeoFence is the appropriate size.
      3. Click the map to finish drawing.
    2. Polygon

      1. Click the Map to define the starting point.
      2. Move the mouse to the next point and click the map.
      3. Continue this process until you have defined the GeoFence area (may contain up to 8 points.)
      4. Click the map at the location of the starting point to close the GeoFence.
  5. Click the Events tab on the Geofence window, checkbox the appropriate events.
  6. Click the Assets tab on the Geofence window; add device(s) to your GeoFence.
  7. Click Create GeoFence.

Generating Reports

Playback Trips

The Playback Trips feature can access specified historical Trips that were generated by your devices and display a ‘Playback’ video which plays through your devices trip(s) on the map. You can also export the trip data to Excel or CSV format.

To view the Playback Trips page, use Reports   > Playback Trips

View a Trip Playback

  1. Select a device from the drop-down menu.
  2. Enter the From and To times using the date/time pickers.
  3. Use the time zone drop-down menu to select local time or UTC time.
  4. If required check ‘Completed Trips Only’ checkbox.
  5. Click Run Report.
  6. From the result set; click ‘View Playback’ to launch the Playback (right).

NOTE: If no results are returned you will need to revise the ‘From’ and ‘To’ dates to include a timeframe where there are valid trips.

Playback Generator

The Playback Generator feature can access historical Report and Event data sent from your devices to SkyRouter and display a ‘Playback’.

  1. Asset: A list of Assets to run Playback Reports on.
  2. Start Date: The Start Date to retrieve Playback Report Data.
  3. End Date: The End Date to retrieve Playback Report Data until.
  4. Start & End is in UTC: Check this option to set your Start/End Dates as UTC time zone.
  5. Start & End is in Local Time: Check this option to set your Start/End Dates as Local Time.
  6. Generate Report: Generates the Playback Report with the specified parameters.

Create a Playback

  1. Select an asset
  2. Select a start date
  3. Select an end date
  4. If you entered a start date based on your local time select the box for local time.

NOTE: Be aware that you will be limited to 1000 reports and dates must be less than 2 weeks apart.

The Report page is used to generate interactive reports on current and historical data; these reports can be viewed in your browser, or exported to a portable format.

Invoices

Invoices are available for viewing for up to 12 months.  Click a link in the View PDF or View HTML columns to see an invoice in the respective format.  Please note that any invoices shown for the current month may not be final and may show estimated charges to date.

To generate or view an invoice, go to Manage > Invoice

Invoice Usage

The Invoice Usage page provides capabilities to generate and view Reports on transactional voice and data usage from the current Invoice.

NOTE: Invoice Usage Reports are only available for the current months invoice(s).

SBD Usage

The SBD Invoice Usage report shows transactional SBD (short-burst data) device usage, data usage is quantified in Units.  Each transaction is displayed by IMEI number and Event Type.

A Unit is described as one transmission to/from the device (messages and other features are capable of using multiple units).  The Unit types are defined as follows:

  • Mobile Terminating (MT): Units sent from SkyRouter or other sources to the Device.
  • Mobile Originating (MO): Units sent from the Device to SkyRouter or other destinations.

Voice Usage

The Voice Invoice Usage report shows transactional call records, voice usage is quantified in Minutes.  Each unit is displayed by SIM Serial and MSISDN (phone number).

A Unit is described as one transmission to/from the device

Archive Data Requests

Position Report data is available for up to 6 months in the live system, data older than 6 months is archived.  SkyRouter Administrators can request archived data retrieval by completing an Archive Data Request form (available at https://support.skyrouter.com) and submitting it to [email protected] (fee may apply for data retrieval.)

NOTE: Blue Sky Network will only accept applications which are submitted by the SkyRouter Administrator listed on the account.  A fee may apply for archived data retrieval.

Exporting Data

Association Report

The Association Report feature allows Users to generate, view, and export Reports containing associations between Groups, Devices and Users. In an example, a Report could be useful when you need to see which Groups General Users and Devices are members of.

To view Associations Reports, go to Report  > Associations Report

The Set Top Level Association drop-down menu allows Users to specify which Top Level identifier you wish to run the report using, this allows you change the report perspective so that you can see Users and their associations, Groups and their associations or Devices and their associations.

Clicking Run Report will immediately generate the Association Report. Click the Excel or CSV buttons to export the Report data in the respective format.

NOTE: Export options are only available for the Groups top level association type

Device Inventory

The Device Inventory feature allows Users to generate, view, and export Reports showing full device information including service plans and activation dates for all devices on the account.

The Displayed Columns drop-down menu provides the capability to define which columns will be shown in your Inventory Report.

Check or uncheck a checkbox to show/hide a column (columns are immediately shown/removed without having to run the Report again.

Clicking Run Report will immediately generate the Association Report.  Click the Excel, CSV or PDF buttons to export the Report data in the respective formats.

Device History

The Device History Report shows remote interactions with your Blue Sky Network products. Interactions such as Parameter Updates, Parameter Requests, profile updates, and ping requests will be displayed in this Report.

NOTE: At this time only PING interactions are shown in the Device History Report.  We are currently in the process of deprecating the Manage > Device History page in favor of the Device History Report.

Applications

The Application section allows users to quickly make their tracking data available to third parties; it also provides access to the Whitelist configuration screens.

Data Feed

The Data Feed section allows you to enable, on a per device basis, a feed to Flight Explorer. Only flight enabled devices will be listed. Check the box for your assets, click the save button, and your tracking data will be sent to Flight Explorer. To access your Data Feeds, click Manage  > Data Feeds.

Whitelist

The Whitelist section allows users to manage which external email sources are permitted to send email to your devices.  Only trusted sources are allowed to transmit email messages to your devices in order to prevent spam.

The Whitelist can be accessed by going to the Communicate tab  and selecting the Whitelist tab.

When on the tab, you can add or remove email addresses that are permitted to send emails to your devices.

NOTE: Emails from SkyRouter user accounts are always allowed.

You will need to click the Edit button to edit the Email Whitelist, when you are done editing; click Save to apply your changes.  Email addresses must be separated with a comma, do not include a space after the comma.

Auto Whitelist

The Auto Whitelist feature automatically adds recipients of email sent from your SkyRouter devices to the Whitelist.  This allows for two-way email-device communication without having to manually whitelist email addresses.

The Auto Whitelist feature is disabled by default, to enable it simply check the Enabled checkbox.

Up to 20 email addresses will be Auto-Whitelisted.  When the Auto-Whitelist is full the email address with the “Latest Update Datetime” furthest in the past will be removed from the list to make room for newer records.

Alerts

The SkyRouter 3 system can monitor your device activity for “Trigger Events” and notify you by email or SMS message. Trigger Events are Events that trigger an Alert Email or SMS message when received by SkyRouter.

Types of Alerts

Email type alerts support all types of email addresses including email to SMS systems.

SMS type alerts support sending SMS messages to over 1,000 carriers around the world. If you are unsure of our support of your particular carrier please contact support and we will check on it for you. Using this type of alert may incur and additional cost.

Managing Alerts

The Following should be considered when creating and managing alerts:

  • Alerts are messages that are automatically sent out to defined recipients based on triggering conditions.
  • Alerts are triggered when assets in the assigned Groups send Events that are Alertable.
  • Several different types of alerts are supported including Email, and SMS.
  • SMS Messages will come from the following number: +18584375400
  • SMS Messages will be charged a rate of US$0.25 each to North American numbers and US$0.50 each to all other locations.

To Add Alert:

  1. Click the “Define New Alert”
  2. Enter the Alert data in the Define New Alert form – this will set the Trigger Event
  3. Click Save

To Edit an Alert:

  1. Click the  icon

To Delete an Alert:

  1. If at any time you wish to delete an alert; click the  icon

WARNING: Deleted Alerts are non-recoverable

Sort and Search

The Sort and Search options in the top right of the Manage Alerts page allow users to search or sort Alerts.  Sort by Alert Name, Type or Triggering Event by clicking the  button, and sort ascending/descending by clicking the  button. To Search; enter a keyword into the search field and click  .

Alert Log

SkyRouter 3 stores a log of all Alerts generated by SkyRouter, this also includes the date/time that the alert was sent.

Click the Alert Log Tab to view the Alert Log, optionally; click the  button on the Alert Definitions page to see the Alert Log for a particular Asset.

Please note the following regarding the Alert Log:

  • Alerts with a ‘Pending’ Sent Date indicate that the Alert has not yet been sent.
  • Only the last 4 months of logs are accessible. If you require older information please contact support.
  • Not all logs contain the recipient, body, or subject information.

Customizing Screen Views

Maps

SkyRouter uses the Google Maps platform. There are two types of maps available in SkyRouter; Standard Map (default) and Satellite. Use the Map Selector (top left of any map window) to choose a Map Type.

Overlays

Overlays are layers that can be enabled to show additional information on the map; overlays are layered directly on top of the SkyRouter Maps.

The Overlay button  appears in the top right corner of every map window (individual control for each map window in multiple map configurations). Click the Overlay button to access the Overlay controls.

The layers control shows a full list of the available Overlays. Click the eye  icon to enable or disable an Overlay. Click the opacity  icon to show a slider, adjust the slider bar to change the level of opacity for that overlay (opacity percentage is displayed next to the overlay name). The opacity option is especially useful when there are multiple overlays in the same area.

The order control shows a list of enabled overlays. Click the arrow  icon and drag up/down to re-order the overlays, the order that overlays are shown in the list represents the order that they will be overlaid on the map (top overlay is applied last and will show on top of other overlays).

Notifications

Asset Events are immediately pushed to client displays, appearing in the top left corner of any page on SkyRouter. Event Notifications will either appear for a configured amount of time before disappearing, or must be closed manually.

To Configure Event Notification timeout:

  1. In the Navigation Bar; click Settings. 
  2. Click Notifications.
  3. Use the drop-down menu to select an Event Notification Timeout.
  4. Changes are automatically saved when the selection is made.

Track Layouts

Track Layouts allow you to personalize your SkyRouter experience. Save your Layout, and next time you login SkyRouter your Layout is exactly how you left it.

The Saved Layouts menu option allows you to save your current Track page Layout, and also to load a previously saved Layout.

To Create a Track Layout:

  1. On the Track Page; click the Windows button
  2. Select the window types you want to see
  3. Click Saved Layouts
  4. Enter a Name
  5. Click Create

To Load a Saved Track Layout:

  1. On the Track Page; click the Windows button
  2. Click Saved Layouts
  3. Click Load to enable your saved Track Layout

To Delete a Saved Track layout:

  1. On the Track Page; click the Windows button
  2. Click Saved Layouts
  3. Locate the layout and click Delete

The Windows button   provides the ability to manage the Assets, Events, Locations and GeoFence Windows, each of which gives a different insight into your operation.

You can view each window individually or check more than one box to view multiple windows at once.

Assets Window

The Assets Window allows you to view and interact with the devices on your account. The last GPS location, speed and heading of assets is always shown here. Assets are shown in their respective Groups in this List, Asset Groups are defined on the Manage > Groups page.

Note: A more detailed explanation of Asset Groups can be found in the “Managing Multiple Users and Groups” guide

These groups can be expanded for more detail on each specific Asset in the Asset Group.

Events Window

The Events Window allows you to see recent Events for all assets on your account. Events are a special report type sent from the device to SkyRouter from the device such as Take-Off and Landing (the only exception is Inactive Event type which are generated at the server.)

Locations Window

The Locations Window displays a complete list of all Locations added to your account. Locations appear on the SkyRouter maps; click a Location in the Location list to see it on the map.

Geofences Window

A GeoFence is a virtual barrier. GeoFences can be drawn onto the SkyRouter maps as overlays and alerts can be configured so devices send notifications when they perform enter or exit GeoFence barriers.

Note: A more detailed explanation of Geofences can be found in the “Setting up Geofences” guide

Miscellaneous

HOW DO I MAKE CALLS TO/FROM THE IRIDIUM SYSTEM?

Example 1

Originating a call from a landline phone in the United States terminating to an Iridium satellite phone. It doesn’t matter where the satellite phone is located the dialing is the same.

From the landline phone, dial: 011 8816 XXX XXXXX

011, International Direct Dial (IDD) access code for United States/8816 XXX XXXXX, the MSISDN

Example 2

Originating a call from a landline phone outside of the United States terminating to an Iridium satellite phone. It does not matter where the ISU is located; the dialing pattern is the same.

From the landline phone, (i.e. France) dial: 00 8816 XXX XXXXX

00 International Direct Dial (IDD) access code for France/ 8816 XXX XXXXX, the MSISDN

Example 3

Originating a call from the Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in the United States.

From the satellite phone, dial: 00 1 602-752-XXXX

00, for all outbound calls from the satellite phone/ 1, United States country code/ 602, area code/752-XXXX, actual phone number

Example 4

Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in another country.

From the satellite phone, dial: 00 CC XXXXXX

00 for all outbound calls from satellite phone, (country code)/XXXXXX, actual number

Example 5

Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to another Iridium satellite phone.

From the satellite phone, dial: 00 8816 XXX XXXXX

LOCATIONCOUNTRY
CODE
IDD PREFIXLOCATIONCOUNTRY
CODE
IDD PREFIXLOCATIONCOUNTRY
CODE
IDD PREFIX
AFGHANISTAN9300FRENCH GUIANA59400NEW ZEALAND6400
ALBANIA35500FRENCH POLYNESIA68900NICARAGUA50500
ALGERIA21300~GABON24100NIGER22700
AMERICAN SAMOA68400GAMBIA22000NIGERIA234009
ANDORRA37600GEORGIA9958~10NIUE68300
ANGOLA24400GERMANY4900NORFOLK ISLAND67200
ANGUILLA264*011GHANA23300NORTH KOREA85000
ANTARCTICA672GIBRALTAR35000NORWAY4700
ANTIGUA268*011GREECE3000OMAN96800
ARGENTINA5400GREENLAND299009PAKISTAN9200
ARMENIA3748~10GRENADA473*011PALAU68000
ARUBA29700GUADELOUPE59000PANAMA5070
ASCENSION ISL.24701GUAM671*011PAPUA NEW GUINEA67505
AUSTRALIA610011GUANTANAMO BAY539900PARAGUAY59500
AUSTRIA4300GUATEMALA50200PERU5100
AZERBAIJAN9948~10GUINEA-BISSAU24500PHILIPPINES6300
BAHAMAS242*001GUINEA (PRP)22400POLAND480~0
BAHRAIN9730GUYANA592001PORTUGAL35100
BANGLADESH88000HAITI50900PUERTO RICO787*1
BARBADOS246*011HONDURAS50400QATAR9740
BARBUDA268*011HONG KONG852001RÈUNION ISLAND26200
BELARUS3758~10HUNGARY3600ROMANIA4000
BELGIUM3200ICELAND35400ROTA ISLAND670011
BELIZE50100INDIA9100RUSSIA78~10
BENIN22900INDONESIA62001,

008

RWANDA25000
BERMUDA441*011ST. HELENA29001
BHUTAN97500IRAN9800ST. KITTS/NEVIS869*011
BOLIVIA59100IRAQ96400ST. LUCIA758*011
BOSNIA & HERZOGOVINA38700IRELAND35300ST. PIERRE & MIQUELON 50800
ISRAEL°

(

(

(

(

972

BEZEQ LTD)

GOLDEN LINES)

BARAK LTD)

BEZEQ LTD)

00

012

013

014

ST. VINCENT &

GRENADINES

809*011
BOTSWANA26700
BRAZIL5500SAIPAN ISLAND670*011
BRITISH VIRGIN ISL.284*011SAN MARINO37800
BRUNEI67300SAO TOMÉ & PRINCIPE23900
BULGARIA35900ITALY3900SAUDI ARABIA96600
BURKINA FASO22600IVORY COAST (CÔTE D’IVOIRE)22500SENEGAL22100
BURMA (MYANMAR)950SERBIA38100
BURUNDI25790JAMAICA876*011SEYCHELLES ISL.24800
CAMBODIA85500JAPAN81001SIERRA LEONE23200
CAMEROON23700JORDAN96200SINGAPORE65001
CANADA1011KAZAKHSTAN78~10SLOVAK REPUBLIC42100
CAPE VERDE ISL.2380KENYA254000SLOVENIA38600
CAYMAN ISLANDS345*011KIRIBATI68600SOLOMON ISL.67700
CENTRAL AFRICAN

REPUBLIC

23619KOREA (NORTH)85000SOMALIA25219
KOREA (SOUTH)82001SOUTH AFRICA2709, 091
CHAD23515KUWAIT96500SOUTH KOREA82001
CHATHAM ISLAND

(NEW ZEALAND)

6400KYRGYZ REPUBLIC9968~10SPAIN3407~
LAOS85614SRI LANKA9400
CHILE5600LATVIA37100SUDAN24900
CHINA (PRC)8600LEBANON96100SURINAME59700
CHRISTMAS ISL.67200LESOTHO26600SWAZILAND26800
COCOS-KEELING ISL.610011LIBERIA23100SWEDEN46009
COLOMBIA5790LIBYA21800SWITZERLAND4100
COMOROS26910LIECHTENSTEIN4100SYRIA96300
CONGO24200LITHUANIA3708~10TAIWAN886002
CONGO, DEM. REP. OF

(FORMER ZAIRE)

24300LUXEMBOURG35200TAJIKISTAN78~10
MACAU85300TANZANIA25500
COOK ISLANDS68200MACEDONIA (FORMER

YUGOSLAV REP.)

38900THAILAND66001
COSTA RICA50600TINIAN ISLAND670011
CROATIA38500MADAGASCAR26116TOGO22800
CUBA53119MALAWI265101TOKELAU69000
CUBA

(GUANTANAMO BAY)

539900MALAYSIA6000TONGA ISLANDS67600
MALDIVES96000TRINIDAD & TOBAGO868*011
CYPRUS35700MALI REPUBLIC22300TUNISIA21600
CZECH REPUBLIC42000MALTA35600TURKEY9000
DENMARK4500MARSHALL ISL.69200TURKMENISTAN9938~10
DIEGO GARCIA24600MARTINIQUE59600TURKS & CAICOS ISL.649*011
DJIBOUTI25300MAURITANIA22200TUVALU68800
DOMINICA767*011MAURITIUS23000UGANDA25600
DOMINICAN REP.809*011MAYOTTE ISLAND26910UKRAINE3808~10
EASTER ISLAND5600MEXICO5298UNITED ARAB EMIRATES 97100
ECUADOR59300MICRONESIA691011UNITED KINGDOM4400
EGYPT2000MIDWAY ISLAND80800USA1011
EL SALVADOR5030MOLDOVA3738~10US VIRGIN ISL.101
EQUATORIAL GUINEA24000MONACO37700URUGUAY59800
ERITREA29100MONGOLIA97600UZBEKISTAN78~10
ESTONIA3728~00MONTSERRAT664*011VANUATU67800
ETHIOPIA25100MOROCCO21200~VATICAN CITY37600
FAEROE ISLANDS298009MOZAMBIQUE25800VENEZUELA5800
FALKLAND ISLANDS5000MYANMAR950VIETNAM8400
FIJI ISLANDS67905NAMIBIA26409WAKE ISLAND80800
FINLAND35800,

990,

994,

999

NAURU674115WALLIS & FUTUNA ISL.68119~
NEPAL97700WESTERN SAMOA6850
NETHERLANDS3100YEMEN96700
NETH. ANTILLES59900YUGOSLAVIA38199
FRANCE3300NEVIS869011ZAMBIA26000
FRENCH ANTILLES59600NEW CALEDONIA68700ZIMBABWE26300

 

NOTES:

IDD CODE: International Direct Dial access code

*   From U.S. and Canada: dial 1+ code + phone number. From other countries: dial IDD + 1 + code + phone number. ** Use 95 to dial US/Canada/Caribbean; country code not needed.

~  Wait for a second tone at this stage

° Calling Israel may be illegal in certain locations

LOCATIONCOUNTRY
CODE
IDD PREFIXLOCATIONCOUNTRY
CODE
IDD PREFIXLOCATIONCOUNTRY
CODE
IDD PREFIX
AFGHANISTAN9300FRENCH GUIANA59400NEW ZEALAND6400
ALBANIA35500FRENCH POLYNESIA68900NICARAGUA50500
ALGERIA21300~GABON24100NIGER22700
AMERICAN SAMOA68400GAMBIA22000NIGERIA234009
ANDORRA37600GEORGIA9958~10NIUE68300
ANGOLA24400GERMANY4900NORFOLK ISLAND67200
ANGUILLA264*011GHANA23300NORTH KOREA85000
ANTARCTICA672GIBRALTAR35000NORWAY4700
ANTIGUA268*011GREECE3000OMAN96800
ARGENTINA5400GREENLAND299009PAKISTAN9200
ARMENIA3748~10GRENADA473*011PALAU68000
ARUBA29700GUADELOUPE59000PANAMA5070
ASCENSION ISL.24701GUAM671*011PAPUA NEW GUINEA67505
AUSTRALIA610011GUANTANAMO BAY539900PARAGUAY59500
AUSTRIA4300GUATEMALA50200PERU5100
AZERBAIJAN9948~10GUINEA-BISSAU24500PHILIPPINES6300
BAHAMAS242*001GUINEA (PRP)22400POLAND480~0
BAHRAIN9730GUYANA592001PORTUGAL35100
BANGLADESH88000HAITI50900PUERTO RICO787*1
BARBADOS246*011HONDURAS50400QATAR9740
BARBUDA268*011HONG KONG852001RÈUNION ISLAND26200
BELARUS3758~10HUNGARY3600ROMANIA4000
BELGIUM3200ICELAND35400ROTA ISLAND670011
BELIZE50100INDIA9100RUSSIA78~10
BENIN22900INDONESIA62001,

008

RWANDA25000
BERMUDA441*011ST. HELENA29001
BHUTAN97500IRAN9800ST. KITTS/NEVIS869*011
BOLIVIA59100IRAQ96400ST. LUCIA758*011
BOSNIA & HERZOGOVINA38700IRELAND35300ST. PIERRE & MIQUELON 50800
ISRAEL°

(

(

(

(

972

BEZEQ LTD)

GOLDEN LINES)

BARAK LTD)

BEZEQ LTD)

00

012

013

014

ST. VINCENT &

GRENADINES

809*011
BOTSWANA26700
BRAZIL5500SAIPAN ISLAND670*011
BRITISH VIRGIN ISL.284*011SAN MARINO37800
BRUNEI67300SAO TOMÉ & PRINCIPE23900
BULGARIA35900ITALY3900SAUDI ARABIA96600
BURKINA FASO22600IVORY COAST (CÔTE D’IVOIRE)22500SENEGAL22100
BURMA (MYANMAR)950SERBIA38100
BURUNDI25790JAMAICA876*011SEYCHELLES ISL.24800
CAMBODIA85500JAPAN81001SIERRA LEONE23200
CAMEROON23700JORDAN96200SINGAPORE65001
CANADA1011KAZAKHSTAN78~10SLOVAK REPUBLIC42100
CAPE VERDE ISL.2380KENYA254000SLOVENIA38600
CAYMAN ISLANDS345*011KIRIBATI68600SOLOMON ISL.67700
CENTRAL AFRICAN

REPUBLIC

23619KOREA (NORTH)85000SOMALIA25219
KOREA (SOUTH)82001SOUTH AFRICA2709, 091
CHAD23515KUWAIT96500SOUTH KOREA82001
CHATHAM ISLAND

(NEW ZEALAND)

6400KYRGYZ REPUBLIC9968~10SPAIN3407~
LAOS85614SRI LANKA9400
CHILE5600LATVIA37100SUDAN24900
CHINA (PRC)8600LEBANON96100SURINAME59700
CHRISTMAS ISL.67200LESOTHO26600SWAZILAND26800
COCOS-KEELING ISL.610011LIBERIA23100SWEDEN46009
COLOMBIA5790LIBYA21800SWITZERLAND4100
COMOROS26910LIECHTENSTEIN4100SYRIA96300
CONGO24200LITHUANIA3708~10TAIWAN886002
CONGO, DEM. REP. OF

(FORMER ZAIRE)

24300LUXEMBOURG35200TAJIKISTAN78~10
MACAU85300TANZANIA25500
COOK ISLANDS68200MACEDONIA (FORMER

YUGOSLAV REP.)

38900THAILAND66001
COSTA RICA50600TINIAN ISLAND670011
CROATIA38500MADAGASCAR26116TOGO22800
CUBA53119MALAWI265101TOKELAU69000
CUBA

(GUANTANAMO BAY)

539900MALAYSIA6000TONGA ISLANDS67600
MALDIVES96000TRINIDAD & TOBAGO868*011
CYPRUS35700MALI REPUBLIC22300TUNISIA21600
CZECH REPUBLIC42000MALTA35600TURKEY9000
DENMARK4500MARSHALL ISL.69200TURKMENISTAN9938~10
DIEGO GARCIA24600MARTINIQUE59600TURKS & CAICOS ISL.649*011
DJIBOUTI25300MAURITANIA22200TUVALU68800
DOMINICA767*011MAURITIUS23000UGANDA25600
DOMINICAN REP.809*011MAYOTTE ISLAND26910UKRAINE3808~10
EASTER ISLAND5600MEXICO5298UNITED ARAB EMIRATES 97100
ECUADOR59300MICRONESIA691011UNITED KINGDOM4400
EGYPT2000MIDWAY ISLAND80800USA1011
EL SALVADOR5030MOLDOVA3738~10US VIRGIN ISL.101
EQUATORIAL GUINEA24000MONACO37700URUGUAY59800
ERITREA29100MONGOLIA97600UZBEKISTAN78~10
ESTONIA3728~00MONTSERRAT664*011VANUATU67800
ETHIOPIA25100MOROCCO21200~VATICAN CITY37600
FAEROE ISLANDS298009MOZAMBIQUE25800VENEZUELA5800
FALKLAND ISLANDS5000MYANMAR950VIETNAM8400
FIJI ISLANDS67905NAMIBIA26409WAKE ISLAND80800
FINLAND35800,

990,

994,

999

NAURU674115WALLIS & FUTUNA ISL.68119~
NEPAL97700WESTERN SAMOA6850
NETHERLANDS3100YEMEN96700
NETH. ANTILLES59900YUGOSLAVIA38199
FRANCE3300NEVIS869011ZAMBIA26000
FRENCH ANTILLES59600NEW CALEDONIA68700ZIMBABWE26300

 

NOTES:

IDD CODE: International Direct Dial access code

*   From U.S. and Canada: dial 1+ code + phone number. From other countries: dial IDD + 1 + code + phone number. ** Use 95 to dial US/Canada/Caribbean; country code not needed.

~  Wait for a second tone at this stage

° Calling Israel may be illegal in certain locations

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