Case Study: Cougar Helicopters
Using Blue Sky Network equipment and service, we were able to dramatically lower our cost, improve service to our customers, and position ourselves for new business.
In St. John’s, Newfoundland, Canada, three oil companies working about 200 nautical miles offshore use Cougar Helicopters. Not only is Cougar Helicopters responsible for helicopter tracking, they also provide the tracking services for the offshore supply vessels. In addition, Cougar Helicopters provides the Passenger Location Services (PLS) to the oil companies. The Passenger Movements tracking and communications service manages the passenger check-in services for all personnel going offshore, whether by helicopter or by boat. Cougar Helicopters was unable to integrate their existing tracking system into the PLS system.
Cougar Helicopters was able to easily address the various challenges they were experiencing in the Canadian North Atlantic using Blue Sky Network’s solution. The global satellite-based voice and data system from Blue Sky Network provided Cougar Helicopters the solution they needed to effectively and efficiently manage their operations worldwide.
Blue Sky Network replaced the older, custom built Flight Following system with a new state-of-the-art, global voice and data communications system that integrated with Cougar Helicopters’ existing PLS system. All Cougar helicopters and related supply vessels are equipped with BSN D1000 and D1000C Satellite Communication System Tracking and Messaging Units along with the C1000A Satellite Phone providing confidential global voice communications to the entire helicopter fleet through the Iridium satellite network. The light weight and versatility of the Blue Sky Network communications equipment is easier to use, less expensive to manage, and works on any type of aircraft, boat or ground vehicle.
Working with the market leader in aviation mapping, Flight Explorer, the web-based interface allows for tracking of the helicopters and workboats from any computer with an Internet connection. This valuable tool eliminates the need to call the vessel to update their location or find out if they made it out ahead of the approaching bad weather; managers just login and locate the supply vessel or helicopter. In the past, logistics managers spent a good deal of their time determining where cargo shipments where in relation to their route. With Blue Sky Network’s live helicopter tracking system, they can now find the cargo shipments easier and give access to the information to customers to track the location of their shipments. Cougar Helicopters provided its customers with a more reliable product and service at reduced cost. With Blue Sky Network, Flight Following is now safer, more reliable and flexible.
“The benefits of a Blue Sky Network solution consist of increased customer satisfaction, significant direct cost savings, improved communications, higher levels of control through in-house tracking and complete data integration with Passenger. Location Services” concludes Rick Burt, General Manager, Cougar Helicopters. “The Blue Sky Network Solution is so flexible that we have received the maximum benefit from all of the available features including the feature rich SkyRouter.com system.”