Last updated: May 11, 2018
Our Commitment to Privacy
General Data Protection Regulation
On May 25, 2018, a new regulation called the General Data Protection Regulation (GDPR) comes into effect. This law provides specific guidelines on how personal data is collected and processed. The GDPR gives complete control of personal information to EU citizens and residents. It also addresses the export of personal data outside the European Union.
This Site is intended for adult use only. We do not direct any part of our Site to children less than 18 years old, nor do we knowingly collect Personal Information from children.
We Collect Personal Information
In the consumer areas of the Sites, we collect Personal Information when you knowingly provide it to us. In order to use, access, or receive certain Services, you may be required to complete the applicable registration form accessible on the Sites. For example, to receive a login to the SkyRouter Site, you must provide your name and email address. To send a satellite message, you will be required to provide the number to which you are sending the message, your email address, and a message. In addition, we collect Personal Information when you correspond with us.
To gain access to SkyRouter, you may be required to provide certain Personal Information, including your name, and email address and a password. In order to expedite your registration, and for verification purposes, it is possible that we may obtain certain Personal Information about you from the paperwork you have submitted during the purchase of equipment and subscription for Services from us such as your name, email address, mailing address, phone number, and/or citizenship. In addition, if you have chosen and authorized us to charge your credit card monthly by completing a form, we retain that form in your file. We may also retain the credit card number in an electronic form to expedite the monthly charging for Services or equipment. These files are encrypted on our servers and are only accessible by designated employees who have been given the de-encryption key.
We utilize personal data relating to your interaction with our website to enable us to optimize your customer experience with Blue Sky Network. We retain your personal data as long as it is necessary to conduct our standard business activities. We may also keep personal information from inactive accounts to comply with legal requirements. Where a legal regulation allows the retention of personal data for a minimum period, we will retain data for at least that period. When we determine the maximum retention duration of personal data, we do so with our legitimate interests to retain data. Under GDPR, we are obligated to minimize the data we retain and we understand the potential risk of harm from unauthorized use or disclosure of your personal information.
The General Data Protection Regulation provides for rights of access, modification, and deletion of your personal information. You may request to receive a file of the personal data we hold about you or that we erase your personal data at any time.
Under GDPR standards, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) here. You can submit your requests directly to us here.
Anonymous Information Collected Via Technology
The Ways We Use Information
We use Personal Information that you submit to us for a variety of business purposes, including to administer your account, communicate with you, respond to your requests, provide Services, improve the quality of the Site and Services, ensure compliance with applicable law, and provide you with information that may be useful or interesting to you. Such information may include newsletters and marketing communications. You can opt out of receiving newsletters from BSN by clicking the “Unsubscribe” link at the bottom of a newsletter email. Please note that even if you unsubscribe or opt-out, we may still send you transactional, relationship or service related emails (e.g., emails related to your use of Services or System Maintenance).
We may also use your Personal Information to create Anonymous Information by removing information that makes the information personally identifiable to you (such as your name or email address). We may use these records, and other Anonymous Information, to analyze usage patterns in order to enhance the Site or Services or for other business purposes.
The Ways We Disclose Information
We may disclose Personal Information or Anonymous Information:
To third party vendors who help us make the Site or Services available or who support our business;
To third parties to whom you ask us to send Personal Information, including those to whom you send a satellite message;
You may update your Personal Information if you have registered at SkyRouter by emailing us at [email protected] from your email address on record or, if you have access to SkyRouter, by editing your profile within SkyRouter. We may not be able to update any information previously disclosed to a third party. Your Personal Information is necessary in order for us to send you newsletters or other communications or to provide you access to SkyRouter. Therefore, if you delete such necessary information we may not be able to provide you certain Services.
Third Party Practices
Changes to Our Policy