Common Issues & FAQs
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ACH1000 “Disabled” Cannot Call or Message
Description User Reports that they cannot make calls from the D1000/ACH1000. They may also report that there are no speed dials or short codes. The
Can I get the SkyRouter Command Center for a non-Blue Sky Network product?
No, SkyRouter is only available for Blue Sky Network products.
Do you have docking stations for the Iridium 9505A satellite phone?
Yes. We also have Secure Sleeve applications for this phone.
Emails Not Reaching Device
Description User reports that they can receive emails from the device with no issues, but when they reply to an email, or when they send
Google Chrome SSL Error
There is a bug in the Google Chrome browser that may result in problems accessing SSL webpages. You may see the following error message: The
How to call an Iridium phone number
How do I make calls to and from the Iridium System? Example 1 Originating a call from a landline phone in the United States terminating
How to Clear Cookies and Cache
1. In Windows 7/8/10; Open the Control Panel and select “Internet Options” and navigate to the “General Tab”: 2. On the “General” tab under the “Browsing
How to reset the HawkEye PT+ to default settings
Under circumstances where the HawkEye PT+ starts to behave erratically it can sometimes become necessary to reset the unit to factory settings. To do so
How to use international dialing codes
To learn how to call one country from another, we suggest using the international dialing codes calculator from timeanddate.com. Please note: Calling Israel may be
If I have an emergency, how do I contact your emergency service?
We provide all product owners an emergency hotline phone number.
Product Supplemental Type Certificates (STCs)
To get more information on Product Supplemental Type Certificates (STCs), please visit our STCs page.
What Hours are Blue Sky Network Technical Support Personnel Available?
Blue Sky Network Support Personnel are available from 15:00 to 00:00 UTC / 8am to 5pm PST (Pacific Standard Time).
What is the advantage of Iridium over other networks?
Iridium works everywhere on earth–Poles included. Single rate plan, no roaming, and you don’t have to point the antenna to a satellite as the Iridium
What is the difference between a docking station and a fixed station terminal?
They both provide the exact same result, a voice call over the Iridium Satellite Network–outbound and inbound. With a Docking Station, the Satellite phone can
What is the longest cable length I can use?
For passive antennas, 20 meters is about as far as you can practically go (you can go farther, but the size of the cable, rigidity,