Common Issues & FAQs

Google Chrome SSL Error

There is a bug in the Google Chrome browser that may result in problems accessing SSL webpages.  You may see the following error message:

The following steps may help to resolve the issue (warning: please consult with your IT Administrator if you do not feel comfortable modifying the computer settings):

Delete System Host File

The host file is located at C:WindowsSystem32driversetchosts

In some instances the hosts file can become corrupted or affected by other programs.

Open the Hosts file in your favorite text editor and replace the content with the following:

# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a ‘#’ symbol.
# For example:
# # source server
# # x client host
localhost name resolution is handle within DNS itself.
# localhost
# ::1 localhost

Clear SSL State

To clear SSL state, go to Control Panel > Internet Options.

Select Content tab and click on the Clear SSL state button > OK.

Disable Chrome QUIC Protocol

Copy and paste the following code into the address bar and press Enter.


Select Disabled in the dropdown list and then restart the Google Chrome browser.

Change your Internet Security and Privacy levels

If you set the High level as your security and privacy levels, it might block some strange connections and occur this error.  Change these settings to be Medium level.

Go to Control Panel > Internet Options.

Select the Security tab and set Medium level.

Do the same with the Privacy tab.