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If you have any questions regarding our Policies, please contact us at [email protected].
If you have any questions regarding our Policies, please contact us at [email protected].
There are various technologies, including “cookies,” that can be used to give you tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some pages within www.blueskynetwork.com use cookies so we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.
Last updated: May 11, 2018
Our Commitment to Privacy
Blue Sky Network, LLC (“Blue Sky Network,” “BSN,” “we,” or “us”) understands that privacy is important to you and values your trust. This privacy policy (“Privacy Policy”) explains how we handle and protect online information about you. By using this website or SkyRouter (individually or collectively the “Site” or “Sites”) or the services provided through these Sites (the “Services”), we may collect information about you, and use and disclose such information as described in this Privacy Policy. Your use of the Site or Services indicates your acceptance of the terms of this Privacy Policy.
Most areas of the Sites are intended for consumers. One of the Sites – SkyRouter – is restricted to use by our service customers. This Privacy Policy describes BSN’s collection, use and disclosure of Personal Information and Anonymous Information (each as defined below) in both the consumer areas of the Sites and within SkyRouter. “Personal Information” means your contact information (e.g., your name, address, email address, or telephone number) and any other non-public information that we associate with your contact information. “Anonymous Information” means information that we do not link to Personal Information and does not enable contact with any identifiable person. This Privacy Policy applies to BSN’s handling of Personal Information and Anonymous Information collected via this Website or SkyRouter and not to data obtained from other sources.
THE SITE AND SERVICES ARE HOSTED IN THE UNITED STATES. IF YOU ARE A USER ACCESSING THE SITE OR SERVICES FROM THE EUROPEAN UNION, ASIA, OR ANY OTHER REGION WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE, AND DISCLOSURE THAT DIFFER FROM UNITED STATES LAWS, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE SITE OR SERVICES, WHICH IS GOVERNED BY UNITED STATES LAW, THIS PRIVACY POLICY, AND OUR TERMS OF SERVICE, YOU ARE TRANSFERRING YOUR PERSONAL INFORMATION TO THE UNITED STATES, AND YOU CONSENT TO THAT TRANSFER. ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONAL INFORMATION MAY BE PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE DIFFERENT OR LESS STRINGENT THAN IN YOUR HOME JURISDICTION.
General Data Protection Regulation
On May 25, 2018, a new regulation called the General Data Protection Regulation (GDPR) comes into effect. This law provides specific guidelines on how personal data is collected and processed. The GDPR gives complete control of personal information to EU citizens and residents. It also addresses the export of personal data outside the European Union.
At Blue Sky Network, customer satisfaction is our highest priority and we agree that you should have the rights to know how your personal data is processed, learn why it is collected, and understand how you can view it or opt out. As part of our ongoing commitment to continuous improvement and transparency, we have updated our Privacy Policy to empower you to have meaningful control over the personal data that you provide us.
Cookies
There are various technologies, including “cookies,” that can be used to give you tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some pages within www.blueskynetwork.com use cookies so we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.
Children’s Information
This Site is intended for adult use only. We do not direct any part of our Site to children less than 18 years old, nor do we knowingly collect Personal Information from children.
We Collect Personal Information
In the consumer areas of the Sites, we collect Personal Information when you knowingly provide it to us. In order to use, access, or receive certain Services, you may be required to complete the applicable registration form accessible on the Sites. For example, to receive a login to the SkyRouter Site, you must provide your name and email address. To send a satellite message, you will be required to provide the number to which you are sending the message, your email address, and a message. In addition, we collect Personal Information when you correspond with us.
To gain access to SkyRouter, you may be required to provide certain Personal Information, including your name, and email address and a password. In order to expedite your registration, and for verification purposes, it is possible that we may obtain certain Personal Information about you from the paperwork you have submitted during the purchase of equipment and subscription for Services from us such as your name, email address, mailing address, phone number, and/or citizenship. In addition, if you have chosen and authorized us to charge your credit card monthly by completing a form, we retain that form in your file. We may also retain the credit card number in an electronic form to expedite the monthly charging for Services or equipment. These files are encrypted on our servers and are only accessible by designated employees who have been given the de-encryption key.
Use
We utilize personal data relating to your interaction with our website to enable us to optimize your customer experience with Blue Sky Network. We retain your personal data as long as it is necessary to conduct our standard business activities. We may also keep personal information from inactive accounts to comply with legal requirements. Where a legal regulation allows the retention of personal data for a minimum period, we will retain data for at least that period. When we determine the maximum retention duration of personal data, we do so with our legitimate interests to retain data. Under GDPR, we are obligated to minimize the data we retain and we understand the potential risk of harm from unauthorized use or disclosure of your personal information.
Your Rights
The General Data Protection Regulation provides for rights of access, modification, and deletion of your personal information. You may request to receive a file of the personal data we hold about you or that we erase your personal data at any time.
It is important that the personal data we retain is accurate and current. If you need to update your personal information or have a question about our Privacy Policy, please do not hesitate to contact us via email at [email protected] or via telephone at +1 858-551-3894.
Under GDPR standards, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO) here. You can submit your requests directly to us here.
Anonymous Information Collected Via Technology
When you use the Site or Services, we collect certain Anonymous Information, such as your Internet protocol address, browser type and access times. We may also use cookies or similar technology and navigational data like Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit and other Site usage data. “Cookies” are small pieces of information that a website sends to your browser while you are viewing it. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your browser until you delete them). We use such Anonymous Information for a variety of business purposes, including improving our Site and Services and tailoring them to your preferences. Although you can block cookies and similar technology, your experience of the Site and Services could be affected by doing so.
The Ways We Use Information
We use Personal Information that you submit to us for a variety of business purposes, including to administer your account, communicate with you, respond to your requests, provide Services, improve the quality of the Site and Services, ensure compliance with applicable law, and provide you with information that may be useful or interesting to you. Such information may include newsletters and marketing communications. You can opt out of receiving newsletters from BSN by clicking the “Unsubscribe” link at the bottom of a newsletter email. Please note that even if you unsubscribe or opt-out, we may still send you transactional, relationship or service related emails (e.g., emails related to your use of Services or System Maintenance).
We may also use your Personal Information to create Anonymous Information by removing information that makes the information personally identifiable to you (such as your name or email address). We may use these records, and other Anonymous Information, to analyze usage patterns in order to enhance the Site or Services or for other business purposes.
The Ways We Disclose Information
We may disclose Personal Information or Anonymous Information:
To third party vendors who help us make the Site or Services available or who support our business;
To third parties to whom you ask us to send Personal Information, including those to whom you send a satellite message;
To any subsidiaries, joint ventures, or other companies under common control (collectively, “Affiliates”); To a company that merges with, acquires, or purchases the assets of BSN, in which case such company may continue to process your Personal Information as set forth in this Privacy Policy; or
If we believe in good faith that such disclosure is necessary to: (a) resolve disputes, investigate problems, or enforce our terms of use; (b) comply with applicable laws or respond to requests from law enforcement or other government officials; or (c) protect or defend the rights or property of BSN, you, or third parties.
Updating
You may update your Personal Information if you have registered at SkyRouter by emailing us at [email protected] from your email address on record or, if you have access to SkyRouter, by editing your profile within SkyRouter. We may not be able to update any information previously disclosed to a third party. Your Personal Information is necessary in order for us to send you newsletters or other communications or to provide you access to SkyRouter. Therefore, if you delete such necessary information we may not be able to provide you certain Services.
Third Party Practices
The Site or Services may contain links to or requests by other websites, including those of our customers who have requested to use Data Exchange. Please be aware that we are not responsible for the privacy practices or the online content of such third parties. The privacy policy of a Data Exchange party on our Site may differ from ours. We encourage you to read the privacy policy of each third-party website you visit before sharing your information with that third party.
Changes to Our Policy
This Privacy Policy is subject to revision from time to time. We will post any revised version of the Privacy Policy on this Site. Any amended Privacy Policy will be effective as of the date stated in the revised policy. Continued use of our Site or Services following notice of such changes will indicate your acknowledgment of such changes and agreement to be bound by the revised terms and conditions.
Lead Time
Orders are not shipped until payment has been received in full or, satisfactory credit arrangements have been made, and all required documents are returned signed. Orders are processed on the same or next business day after receipt of full payment and all signed documents.
For Express Shipment, we will ship your order the same day if the order and payment are received before 11:00AM Pacific Standard Time Monday through Friday, excluding holidays.
If you place the order and pay in full after 11:00AM and still wish to ship the order the same day, please be sure to call and we will make every attempt to accommodate your need.
Shipping Methods
Customers are required to provide a shipping account number for shipment. We ship via FedEx, UPS, DHL, or your preferred freight forwarder. All products are shipped FOB San Diego, California. We will ship according to the level of service you request (overnight, 2-day, etc.). Once the order is processed and shipped, you will receive an email with a tracking number.
For shipments outside Continental United States, we ship via FedEx or UPS.
Shipping Charges
We can calculate your shipping costs once your order is processed and ready to ship. Please call +1 858.551.3894 or email us to find out your shipping charges.
Shipping Liability
Risk of loss of any Products shall pass to Customer upon delivery to any commercial common carrier FOB shipping point, San Diego, CA., USA. Any loss due to theft, accident or other incident occurring during shipping is the sole responsibility of Customer.
Return Policy
All sales of Products are final. No returns shall be accepted by Blue Sky Network. Blue Sky Network’s sole obligation shall be to replace or repair defective Blue Sky Network Products covered by the warranty, provided that the Customer returns such defective Blue Sky Network Products within one (1) year of the date of the Quotation.
This End User License Agreement (“Agreement”) is between you and Blue Sky Network, LLC (“BSN”) and governs your use of either the BSN SkyRouter or HELink applications (either or both herein deemed the “App”) made available through the Apple App Store. By clicking the “Accept” button or installing and using the App, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, do not use the App and return it for a full refund of the amounts paid, if any.
Equipment Purchase & Service Agreement Terms and Conditions (Covering Blue Sky Network Products and Services)
Upon the signed verification of the attached Quotation by the Customer (“Customer”), the Quotation and these Terms and Conditions shall constitute a binding contract (“Contract”) between Customer and Blue Sky Network, LLC, a Delaware limited liability company (“Blue Sky Network”) for the purchase of the products and services described in the Quotation.
PRODUCT TERMS AND CONDITIONS
SERVICE TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
General Information
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ENTERING THE SITE. EACH TIME YOU ENTER THE SITE, YOUR USE INDICATES YOUR FULL ACCEPTANCE OF AND AGREEMENT TO ABIDE BY THE TERMS OF USE IN ITS THEN-CURRENT FORM. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS STATED IN THESE TERMS OF USE, PLEASE EXIT THE SITE.
Blue Sky Network and its affiliates (collectively, “Blue Sky Network”) own and operate the www.blueskynetwork.com website (the “Site”). By using or browsing the Site, you acknowledge that you have read, understood and agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree to be bound by these Terms of Use, please do not use or access the Site or provide information to us. We may change these Terms of Use at any time and without any notice to you, so we recommend that you periodically visit this page to review the current Terms of Use. By using this Site after we post any changes, you agree to accept those changes regardless of whether you actually reviewed them. Please also review our Privacy Policy, which governs your visit to the Site and which is incorporated into these Terms of Use.
Site Contents
The materials and content located on the Site (the “Contents”), including all information and content as well as any software programs available on or through the Site, are owned exclusively by Blue Sky Network, its affiliates and/or its content providers. The Contents are protected by copyrights, trademarks, service marks, trade dress and other intellectual or ownership rights owned by Blue Sky Network and its affiliates. Any rights not expressly granted in the Terms of Use are reserved for Blue Sky Network. All trademarks and service marks appearing on the Site that are not owned by Blue Sky Network are the property of their respective owners.
Use of Site; Restrictions
This Site and its Contents is intended to be used solely for your personal and non-commercial informational use. Any other use of the Site or the Contents is strictly prohibited, including but not limited to modification, removal, deletion, uploading, posting, redistribution, re-licensing, selling, duplicating, republication, transmission, publication, distribution, proxy caching, or any other dissemination without the express written permission of Blue Sky Network. You may not use any framing techniques to enclose any Blue Sky Network trademarks or logos nor use any meta tags or other hidden text without Blue Sky Network’s prior written consent. You may not link to the Site without our prior written consent. Use of spiders, robots and similar data gathering and extraction tools is expressly prohibited.
You may view and print a copy of the Contents displayed on the Site, and download a copy of any Contents that is designated for downloading, for your personal and non-commercial informational use only. You may not alter the Contents in any way, including, without limitation, removing or modifying any copyright or other ownership notices or legends. The rights, title and interest in the Contents are not transferred to you by copying or downloading the material.
Blue Sky Network may monitor your use of the Site, and any data that you transmit to the Site (including without limitation personally identifiable information) becomes the property of Blue Sky Network and may be used by Blue Sky Network for any lawful purpose without restriction, subject to the Privacy Policy set forth on the Site.
All materials at the Site are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions or disclosures apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download.
Your continuing right to use the Site is subject to your agreement to abide by these Terms of Use in their entirety, as well as any other rules, procedures, policies, terms or conditions that govern all or any portion of the Site. At any time and for any reason we may revoke your right to use all or any portion of the Site.
The information provided on this Site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Blue Sky Network.
Accuracy of Information
The Contents of the Site are for informational purposes only.
Blue Sky Network uses reasonable efforts to furnish accurate and up-to-date information, but at times we may not promptly update or correct the Site even if we are aware that it is inaccurate, outdated or otherwise inappropriate. We do not guarantee that any information contained in the Site is accurate, complete, reliable, current or error-free or that the Site will be free from viruses. We are not responsible for any errors or omissions in the Site. In addition, we do not endorse the opinions of, or warrant the accuracy of facts or other content contributed by, any third party.
Dated content speaks only as of the date indicated. Although we may modify the Contents, make improvements to the Site or correct any error or omission at any time and without notice to you, we are not obligated to do so. Any use you make of the information provided on the Site is entirely at your own risk and you agree that Blue Sky Network will not be liable for any loss of data, lost profits or any other damages or losses resulting from your use of the Site, including without limitation any action you take or decision you make in reliance on any content on the Site.
Registration and Passwords
We reserve the right to restrict certain areas of information on this Site to our approved registered users. If any area of the Site requires you to register with us prior to our granting you access to such areas of the Site, you agree to provide truthful information, including but not limited to a member name and password as well as your name, address, telephone number and a valid email address (the “account information”). You agree to provide accurate account information and to update your account information as necessary to keep it accurate. Blue Sky Network will use your account information in accordance with the Privacy Policy. You are solely responsible for maintaining the confidentiality of your member name and password. You agree to notify us immediately of any actual or suspected loss, theft or unauthorized use of your member name, password or account. Without limiting the generality of any other disclaimers in these Terms of Use, Blue Sky Network will not be responsible for any losses arising out of the unauthorized use of your account.
Online Conduct
You agree to use the Site only for lawful purposes. You agree that you will not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You are prohibited from posting or transmitting to or through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane or hateful material, or any other material that could give rise to civil or criminal liability under any applicable law. We may disclose any content or electronic communication of any kind (including your profile, e-mail address and other information): (1) to satisfy any legal, regulatory or governmental request; (2) if the disclosure is necessary or appropriate to operate the Site; or (3) to protect the rights or property of Blue Sky Network, its affiliates, and you. We reserve the right to block access from a particular Internet address to the Site at any time and for any reason.
Disclaimer of Warranties; Limitations of Liability
THIS SITE AND ITS CONTENTS ARE PROVIDED BY BLUE SKY NETWORK “AS-IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. BLUE SKY NETWORK EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WITHOUT LIMITING OUR GENERAL DISCLAIMER, WE DO NOT WARRANT THE AVAILABILITY, ACCURACY, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OF THE SITE OR ANY PART OF THE CONTENT.
BLUE SKY NETWORK’S LIABILITY WITH RESPECT TO THE SITE IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
IN NO EVENT WILL BLUE SKY NETWORK, ITS AFFILIATES, OR THEIR OFFICERS, DIRECTORS, PRINCIPLES, AGENTS AND EMPLOYEES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, COMPENSATORY, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM ANY MISTAKE, OMISSION, VIRUS, DELAY OR INTERRUPTION IN OPERATION OR SERVICE REGARDLESS OF THE REASON, OR FOR ANY LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR DATA, ARISING OUT OF OR IN CONNECTION WITH THIS SITE, ANY SITE OR SERVICES LINKED THROUGH THIS SITE, OR ANY COPYING, DISPLAY OR USE THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, EVEN IF BLUE SKY NETWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BLUE SKY NETWORK WILL NOT BE LIABLE FOR LOSSES OR DAMAGES ARISING OUT OF OR ANY WAY RELATED TO ANY THIRD PARTY WEB SITES OR THEIR CONTENT ACCESSED THROUGH LINKS IN THIS SITE, YOUR USE OF THIS SITE, OR YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH THIS SITE.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply but liability shall be limited to the fullest extent permitted by law.
Indemnification Obligations
You agree to indemnify, defend and hold harmless Blue Sky Network and its affiliates, agents, employees and third party sources from and against any third party claim, action, demand, loss or damages (including attorneys’ fees and costs) arising out of or relating to your violation of these Terms of Use, your use of the Site or your violation of any rights of any third party.
Remedies for Violations
Blue Sky Network reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use, including but not limited to the right to block access from a particular IP address.
Links to Third Party Sites
Links on this Site may lead to services or sites not controlled or operated by Blue Sky Network We provide these links for your convenience and information. Links are not an endorsement of the site or service. We assume no responsibility or liability for other sites or services. Any use you make of any site or service linked to by this Site is entirely at your own risk.
Site Updates and Modifications of Terms of Use
You acknowledge that Blue Sky Network may update the Site and its contents, and may modify these Terms of Use at any time and without notice to you. Modifications will be effective immediately upon posting unless we indicate otherwise. You agree to review periodically these Terms of Use. By entering the Site you agree to and fully accept these Terms of Use in its then-current form each time you enter the Site.
Feedback and Suggestions
All feedback, suggestions and other ideas submitted by you through the Site will be treated as non-confidential and non-proprietary and may be used or disclosed by Blue Sky Network for any purpose, without any obligation to compensate you. All personal data provided to Blue Sky Network will be handled in accordance with our Privacy Policy.
Applicable Laws; Exclusive Jurisdiction
This Site and the Contents are displayed solely for the purpose of promoting Blue Sky Network’s solutions and services available in the United States of America and elsewhere. This Site is controlled and operated by Blue Sky Network from its offices in La Jolla, California, USA. You are responsible for complying with the laws of the jurisdiction from which you are accessing this Site, and you agree that you will not access or use the information on this Site in violation of such laws. These Terms of Use and your use of this Site will be governed by the laws of the State of California, without regard to any conflict of law provision. You agree to submit to personal jurisdiction in San Diego, California. Subject to the arbitration provisions contained in these Terms of Use, you agree that any cause of action arising under these Terms of Use will be tried and litigated exclusively in the state and/or federal courts located in the San Diego County, California, USA. Our failure to enforce any rights under these Terms of Use will not constitute a waiver of any terms or conditions of these Terms of Use.
Arbitration
Any claim or controversy related to these Terms of Use or relating to this Site (with the exception of injunctive relief sought by Blue Sky Network), will be settled by arbitration in accordance with the then-current rules of the American Arbitration Association. The location of arbitration will be in San Diego, California. The decision of the arbitrator will be binding upon the parties. To the fullest extent permitted by applicable law, no arbitration will be joined with an arbitration involving any other party subject to these Terms of Use, whether through class arbitration proceedings or otherwise.
Other Terms and Conditions
If there is a determination that any of these Terms of Use are invalid or unenforceable, that determination will not affect the remainder of these Terms of Use. If any provision of these Terms of Use is held to be invalid or unenforceable in any jurisdiction, such provision shall be deemed modified to the minimum extent necessary so that such provision shall no longer be held to be invalid or unenforceable, and these Terms of Use shall be interpreted so as to achieve the intent expressed herein to the greatest extent possible in the jurisdiction in question. Any such modification, invalidity or unenforceability shall be strictly limited both to such provision and to such jurisdiction.
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Site or under these Terms of Use must be filed within one (1) year after such claim or cause of action arose or will be forever barred. The section titles in these Terms of Use are for convenience only and have no legal effect.
Contact Us
In the event of any question relating to this Site or these Terms of Use, please e-mail us at [email protected].
Blue Sky Network has a new Terms of Service and Privacy Policy, effective May 25, 2018. Learn more |