Common Issues & FAQs
ACH1000 “Disabled” Cannot Call or Message
Description
User Reports that they cannot make calls from the D1000/ACH1000. They may also report that there are no speed dials or short codes. The user will also likely see ‘DISABLED” when they try to use features on the ACH1000.
Resolution
It is probable that the D1000 being used with the ACH1000 does not have a Device Profile installed. Device Profiles control enabling/disabling and customization of features of Blue Sky Network products. Device Profiles are stored on the Blue Sky Network tracking device (e.g. D1000A/C) and must be sent to the device to enable/disable features such as Flight Plan, Speed Dial, Standard Dial and Short Codes.