Last updated: May 11, 2018
Our Commitment to Privacy
General Data Protection Regulation
On May 25, 2018, a new regulation called the General Data Protection Regulation (GDPR) comes into effect. This law provides specific guidelines on how personal data is collected and processed. The GDPR gives complete control of personal information to EU citizens and residents. It also addresses the export of personal data outside the European Union.
This Site is intended for adult use only. We do not direct any part of our Site to children less than 18 years old, nor do we knowingly collect Personal Information from children.
We Collect Personal Information
In the consumer areas of the Sites, we collect Personal Information when you knowingly provide it to us. In order to use, access, or receive certain Services, you may be required to complete the applicable registration form accessible on the Sites. For example, to receive a login to the SkyRouter Site, you must provide your name and email address. To send a satellite message, you will be required to provide the number to which you are sending the message, your email address, and a message. In addition, we collect Personal Information when you correspond with us.
To gain access to SkyRouter, you may be required to provide certain Personal Information, including your name, and email address and a password. In order to expedite your registration, and for verification purposes, it is possible that we may obtain certain Personal Information about you from the paperwork you have submitted during the purchase of equipment and subscription for Services from us such as your name, email address, mailing address, phone number, and/or citizenship. In addition, if you have chosen and authorized us to charge your credit card monthly by completing a form, we retain that form in your file. We may also retain the credit card number in an electronic form to expedite the monthly charging for Services or equipment. These files are encrypted on our servers and are only accessible by designated employees who have been given the de-encryption key.
We utilize personal data relating to your interaction with our website to enable us to optimize your customer experience with Blue Sky Network. We retain your personal data as long as it is necessary to conduct our standard business activities. We may also keep personal information from inactive accounts to comply with legal requirements. Where a legal regulation allows the retention of personal data for a minimum period, we will retain data for at least that period. When we determine the maximum retention duration of personal data, we do so with our legitimate interests to retain data. Under GDPR, we are obligated to minimize the data we retain and we understand the potential risk of harm from unauthorized use or disclosure of your personal information.
The General Data Protection Regulation provides for rights of access, modification, and deletion of your personal information. You may request to receive a file of the personal data we hold about you or that we erase your personal data at any time.
Anonymous Information Collected Via Technology
The Ways We Use Information
We use Personal Information that you submit to us for a variety of business purposes, including to administer your account, communicate with you, respond to your requests, provide Services, improve the quality of the Site and Services, ensure compliance with applicable law, and provide you with information that may be useful or interesting to you. Such information may include newsletters and marketing communications. You can opt out of receiving newsletters from BSN by clicking the “Unsubscribe” link at the bottom of a newsletter email. Please note that even if you unsubscribe or opt-out, we may still send you transactional, relationship or service related emails (e.g., emails related to your use of Services or System Maintenance).
We may also use your Personal Information to create Anonymous Information by removing information that makes the information personally identifiable to you (such as your name or email address). We may use these records, and other Anonymous Information, to analyze usage patterns in order to enhance the Site or Services or for other business purposes.
The Ways We Disclose Information
We may disclose Personal Information or Anonymous Information:
To third party vendors who help us make the Site or Services available or who support our business;
To third parties to whom you ask us to send Personal Information, including those to whom you send a satellite message;
You may update your Personal Information if you have registered at SkyRouter by emailing us at [email protected] from your email address on record or, if you have access to SkyRouter, by editing your profile within SkyRouter. We may not be able to update any information previously disclosed to a third party. Your Personal Information is necessary in order for us to send you newsletters or other communications or to provide you access to SkyRouter. Therefore, if you delete such necessary information we may not be able to provide you certain Services.
Third Party Practices
Changes to Our Policy
Orders are not shipped until payment has been received in full or, satisfactory credit arrangements have been made, and all required documents are returned signed. Orders are processed on the same or next business day after receipt of full payment and all signed documents.
For Express Shipment, we will ship your order the same day if the order and payment are received before 11:00AM Pacific Standard Time Monday through Friday, excluding holidays.
If you place the order and pay in full after 11:00AM and still wish to ship the order the same day, please be sure to call and we will make every attempt to accommodate your need.
Customers are required to provide a shipping account number for shipment. We ship via FedEx, UPS, DHL, or your preferred freight forwarder. All products are shipped FOB San Diego, California. We will ship according to the level of service you request (overnight, 2-day, etc.). Once the order is processed and shipped, you will receive an email with a tracking number.
For shipments outside Continental United States, we ship via FedEx or UPS.
We can calculate your shipping costs once your order is processed and ready to ship. Please call +1 858.551.3894 or email us to find out your shipping charges.
Risk of loss of any Products shall pass to Customer upon delivery to any commercial common carrier FOB shipping point, San Diego, CA., USA. Any loss due to theft, accident or other incident occurring during shipping is the sole responsibility of Customer.
All sales of Products are final. No returns shall be accepted by Blue Sky Network. Blue Sky Network’s sole obligation shall be to replace or repair defective Blue Sky Network Products covered by the warranty, provided that the Customer returns such defective Blue Sky Network Products within one (1) year of the date of the Quotation.
This End User License Agreement (“Agreement”) is between you and Blue Sky Network, LLC (“BSN”) and governs your use of either the BSN SkyRouter or HELink applications (either or both herein deemed the “App”) made available through the Apple App Store. By clicking the “Accept” button or installing and using the App, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, do not use the App and return it for a full refund of the amounts paid, if any.
Equipment Purchase & Service Agreement Terms and Conditions (Covering Blue Sky Network Products and Services)
Upon the signed verification of the attached Quotation by the Customer (“Customer”), the Quotation and these Terms and Conditions shall constitute a binding contract (“Contract”) between Customer and Blue Sky Network, LLC, a Delaware limited liability company (“Blue Sky Network”) for the purchase of the products and services described in the Quotation.
PRODUCT TERMS AND CONDITIONS
SERVICE TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
Use of Site; Restrictions
This Site and its Contents is intended to be used solely for your personal and non-commercial informational use. Any other use of the Site or the Contents is strictly prohibited, including but not limited to modification, removal, deletion, uploading, posting, redistribution, re-licensing, selling, duplicating, republication, transmission, publication, distribution, proxy caching, or any other dissemination without the express written permission of Blue Sky Network. You may not use any framing techniques to enclose any Blue Sky Network trademarks or logos nor use any meta tags or other hidden text without Blue Sky Network’s prior written consent. You may not link to the Site without our prior written consent. Use of spiders, robots and similar data gathering and extraction tools is expressly prohibited.
You may view and print a copy of the Contents displayed on the Site, and download a copy of any Contents that is designated for downloading, for your personal and non-commercial informational use only. You may not alter the Contents in any way, including, without limitation, removing or modifying any copyright or other ownership notices or legends. The rights, title and interest in the Contents are not transferred to you by copying or downloading the material.
All materials at the Site are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions or disclosures apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download.
The information provided on this Site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Blue Sky Network.
Accuracy of Information
The Contents of the Site are for informational purposes only.
Blue Sky Network uses reasonable efforts to furnish accurate and up-to-date information, but at times we may not promptly update or correct the Site even if we are aware that it is inaccurate, outdated or otherwise inappropriate. We do not guarantee that any information contained in the Site is accurate, complete, reliable, current or error-free or that the Site will be free from viruses. We are not responsible for any errors or omissions in the Site. In addition, we do not endorse the opinions of, or warrant the accuracy of facts or other content contributed by, any third party.
Dated content speaks only as of the date indicated. Although we may modify the Contents, make improvements to the Site or correct any error or omission at any time and without notice to you, we are not obligated to do so. Any use you make of the information provided on the Site is entirely at your own risk and you agree that Blue Sky Network will not be liable for any loss of data, lost profits or any other damages or losses resulting from your use of the Site, including without limitation any action you take or decision you make in reliance on any content on the Site.
Registration and Passwords
You agree to use the Site only for lawful purposes. You agree that you will not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You are prohibited from posting or transmitting to or through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane or hateful material, or any other material that could give rise to civil or criminal liability under any applicable law. We may disclose any content or electronic communication of any kind (including your profile, e-mail address and other information): (1) to satisfy any legal, regulatory or governmental request; (2) if the disclosure is necessary or appropriate to operate the Site; or (3) to protect the rights or property of Blue Sky Network, its affiliates, and you. We reserve the right to block access from a particular Internet address to the Site at any time and for any reason.
Disclaimer of Warranties; Limitations of Liability
THIS SITE AND ITS CONTENTS ARE PROVIDED BY BLUE SKY NETWORK “AS-IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. BLUE SKY NETWORK EXPRESSLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WITHOUT LIMITING OUR GENERAL DISCLAIMER, WE DO NOT WARRANT THE AVAILABILITY, ACCURACY, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OF THE SITE OR ANY PART OF THE CONTENT.
BLUE SKY NETWORK’S LIABILITY WITH RESPECT TO THE SITE IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
IN NO EVENT WILL BLUE SKY NETWORK, ITS AFFILIATES, OR THEIR OFFICERS, DIRECTORS, PRINCIPLES, AGENTS AND EMPLOYEES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, COMPENSATORY, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM ANY MISTAKE, OMISSION, VIRUS, DELAY OR INTERRUPTION IN OPERATION OR SERVICE REGARDLESS OF THE REASON, OR FOR ANY LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR DATA, ARISING OUT OF OR IN CONNECTION WITH THIS SITE, ANY SITE OR SERVICES LINKED THROUGH THIS SITE, OR ANY COPYING, DISPLAY OR USE THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, EVEN IF BLUE SKY NETWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BLUE SKY NETWORK WILL NOT BE LIABLE FOR LOSSES OR DAMAGES ARISING OUT OF OR ANY WAY RELATED TO ANY THIRD PARTY WEB SITES OR THEIR CONTENT ACCESSED THROUGH LINKS IN THIS SITE, YOUR USE OF THIS SITE, OR YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH THIS SITE.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply but liability shall be limited to the fullest extent permitted by law.
Remedies for Violations
Links to Third Party Sites
Links on this Site may lead to services or sites not controlled or operated by Blue Sky Network We provide these links for your convenience and information. Links are not an endorsement of the site or service. We assume no responsibility or liability for other sites or services. Any use you make of any site or service linked to by this Site is entirely at your own risk.
Feedback and Suggestions
Applicable Laws; Exclusive Jurisdiction
Other Terms and Conditions