Privacy Policy and GDPR Compliance

Last updated: May 11, 2018

Our Commitment to Privacy

Blue Sky Network, LLC (“Blue Sky Network,” “BSN,” “we,” or “us”) understands that privacy is important to you and values your trust. This privacy policy (“Privacy Policy”) explains how we handle and protect online information about you. By using this website or SkyRouter (individually or collectively the “Site” or “Sites”) or the services provided through these Sites (the “Services”), we may collect information about you, and use and disclose such information as described in this Privacy Policy. Your use of the Site or Services indicates your acceptance of the terms of this Privacy Policy.

Most areas of the Sites are intended for consumers. One of the Sites – SkyRouter – is restricted to use by our service customers. This Privacy Policy describes BSN’s collection, use and disclosure of Personal Information and Anonymous Information (each as defined below) in both the consumer areas of the Sites and within SkyRouter. “Personal Information” means your contact information (e.g., your name, address, email address, or telephone number) and any other non-public information that we associate with your contact information. “Anonymous Information” means information that we do not link to Personal Information and does not enable contact with any identifiable person. This Privacy Policy applies to BSN’s handling of Personal Information and Anonymous Information collected via this Website or SkyRouter and not to data obtained from other sources.

THE SITE AND SERVICES ARE HOSTED IN THE UNITED STATES. IF YOU ARE A USER ACCESSING THE SITE OR SERVICES FROM THE EUROPEAN UNION, ASIA, OR ANY OTHER REGION WITH LAWS OR REGULATIONS GOVERNING PERSONAL DATA COLLECTION, USE, AND DISCLOSURE THAT DIFFER FROM UNITED STATES LAWS, PLEASE BE ADVISED THAT THROUGH YOUR CONTINUED USE OF THE SITE OR SERVICES, WHICH IS GOVERNED BY UNITED STATES LAW, THIS PRIVACY POLICY, AND OUR TERMS OF SERVICE, YOU ARE TRANSFERRING YOUR PERSONAL INFORMATION TO THE UNITED STATES, AND YOU CONSENT TO THAT TRANSFER. ADDITIONALLY, YOU UNDERSTAND THAT YOUR PERSONAL INFORMATION MAY BE PROCESSED IN COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING PERSONAL INFORMATION MAY BE DIFFERENT OR LESS STRINGENT THAN IN YOUR HOME JURISDICTION.

General Data Protection Regulation

On May 25, 2018, a new regulation called the General Data Protection Regulation (GDPR) comes into effect. This law provides specific guidelines on how personal data is collected and processed. The GDPR gives complete control of personal information to EU citizens and residents. It also addresses the export of personal data outside the European Union.

At Blue Sky Network, customer satisfaction is our highest priority and we agree that you should have the rights to know how your personal data is processed, learn why it is collected, and understand how you can view it or opt out. As part of our ongoing commitment to continuous improvement and transparency, we have updated our Privacy Policy to empower you to have meaningful control over the personal data that you provide us.

Cookies

There are various technologies, including “cookies,” that can be used to give you tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some pages within www.blueskynetwork.com use cookies so we can better serve you when you return to our site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

Children’s Information

This Site is intended for adult use only. We do not direct any part of our Site to children less than 18 years old, nor do we knowingly collect Personal Information from children.

We Collect Personal Information

In the consumer areas of the Sites, we collect Personal Information when you knowingly provide it to us. In order to use, access, or receive certain Services, you may be required to complete the applicable registration form accessible on the Sites. For example, to receive a login to the SkyRouter Site, you must provide your name and email address. To send a satellite message, you will be required to provide the number to which you are sending the message, your email address, and a message. In addition, we collect Personal Information when you correspond with us.

To gain access to SkyRouter, you may be required to provide certain Personal Information, including your name, and email address and a password. In order to expedite your registration, and for verification purposes, it is possible that we may obtain certain Personal Information about you from the paperwork you have submitted during the purchase of equipment and subscription for Services from us such as your name, email address, mailing address, phone number, and/or citizenship. In addition, if you have chosen and authorized us to charge your credit card monthly by completing a form, we retain that form in your file. We may also retain the credit card number in an electronic form to expedite the monthly charging for Services or equipment. These files are encrypted on our servers and are only accessible by designated employees who have been given the de-encryption key.

Use

We utilize personal data relating to your interaction with our website to enable us to optimize your customer experience with Blue Sky Network. We retain your personal data as long as it is necessary to conduct our standard business activities. We may also keep personal information from inactive accounts to comply with legal requirements. Where a legal regulation allows the retention of personal data for a minimum period, we will retain data for at least that period. When we determine the maximum retention duration of personal data, we do so with our legitimate interests to retain data. Under GDPR, we are obligated to minimize the data we retain and we understand the potential risk of harm from unauthorized use or disclosure of your personal information.

Your Rights

The General Data Protection Regulation provides for rights of access, modification, and deletion of your personal information. You may request to receive a file of the personal data we hold about you or that we erase your personal data at any time.

It is important that the personal data we retain is accurate and current. If you need to update your personal information or have a question about our Privacy Policy, please do not hesitate to contact us via email at [email protected] or via telephone at +1 858-551-3894.

Under GDPR standards, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) here. You can submit your requests directly to us here.

Anonymous Information Collected Via Technology

When you use the Site or Services, we collect certain Anonymous Information, such as your Internet protocol address, browser type and access times. We may also use cookies or similar technology and navigational data like Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit and other Site usage data. “Cookies” are small pieces of information that a website sends to your browser while you are viewing it. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your browser until you delete them). We use such Anonymous Information for a variety of business purposes, including improving our Site and Services and tailoring them to your preferences. Although you can block cookies and similar technology, your experience of the Site and Services could be affected by doing so.

The Ways We Use Information

We use Personal Information that you submit to us for a variety of business purposes, including to administer your account, communicate with you, respond to your requests, provide Services, improve the quality of the Site and Services, ensure compliance with applicable law, and provide you with information that may be useful or interesting to you. Such information may include newsletters and marketing communications. You can opt out of receiving newsletters from BSN by clicking the “Unsubscribe” link at the bottom of a newsletter email. Please note that even if you unsubscribe or opt-out, we may still send you transactional, relationship or service related emails (e.g., emails related to your use of Services or System Maintenance).

We may also use your Personal Information to create Anonymous Information by removing information that makes the information personally identifiable to you (such as your name or email address). We may use these records, and other Anonymous Information, to analyze usage patterns in order to enhance the Site or Services or for other business purposes.

The Ways We Disclose Information

We may disclose Personal Information or Anonymous Information:

To third party vendors who help us make the Site or Services available or who support our business;

To third parties to whom you ask us to send Personal Information, including those to whom you send a satellite message;

To any subsidiaries, joint ventures, or other companies under common control (collectively, “Affiliates”); To a company that merges with, acquires, or purchases the assets of BSN, in which case such company may continue to process your Personal Information as set forth in this Privacy Policy; or

If we believe in good faith that such disclosure is necessary to: (a) resolve disputes, investigate problems, or enforce our terms of use; (b) comply with applicable laws or respond to requests from law enforcement or other government officials; or (c) protect or defend the rights or property of BSN, you, or third parties.

Updating

You may update your Personal Information if you have registered at SkyRouter by emailing us at [email protected] from your email address on record or, if you have access to SkyRouter, by editing your profile within SkyRouter. We may not be able to update any information previously disclosed to a third party. Your Personal Information is necessary in order for us to send you newsletters or other communications or to provide you access to SkyRouter. Therefore, if you delete such necessary information we may not be able to provide you certain Services.

Third Party Practices

The Site or Services may contain links to or requests by other websites, including those of our customers who have requested to use Data Exchange. Please be aware that we are not responsible for the privacy practices or the online content of such third parties. The privacy policy of a Data Exchange party on our Site may differ from ours. We encourage you to read the privacy policy of each third-party website you visit before sharing your information with that third party.

Changes to Our Policy

This Privacy Policy is subject to revision from time to time. We will post any revised version of the Privacy Policy on this Site. Any amended Privacy Policy will be effective as of the date stated in the revised policy. Continued use of our Site or Services following notice of such changes will indicate your acknowledgment of such changes and agreement to be bound by the revised terms and conditions.