Common Issues & FAQs
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ACH1000 “Disabled” Cannot Call or Message
Description User Reports that they cannot make calls from the D1000/ACH1000. They may also report that there are no speed dials or short codes. The user will also likely see ‘DISABLED” when they try to use features on the ACH1000. Resolution It is probable that the D1000 being used with
Can I get the SkyRouter Command Center for a non-Blue Sky Network product?
No, SkyRouter is only available for Blue Sky Network products.
Do you have docking stations for the Iridium 9505A satellite phone?
Yes. We also have Secure Sleeve applications for this phone.
Emails Not Reaching Device
Description User reports that they can receive emails from the device with no issues, but when they reply to an email, or when they send a new email to the device they do not receive the email at the device. Resolution By default emails received for devices are blocked unless
Google Chrome SSL Error
There is a bug in the Google Chrome browser that may result in problems accessing SSL webpages. You may see the following error message: The following steps may help to resolve the issue (warning: please consult with your IT Administrator if you do not feel comfortable modifying the computer settings):
How to call an Iridium phone number
How do I make calls to and from the Iridium System? Example 1 Originating a call from a landline phone in the United States terminating to an Iridium satellite phone. It doesn’t matter where the satellite phone is located the dialing is the same. From the landline phone, dial: 011
How to Clear Cookies and Cache
1. In Windows 7/8/10; Open the Control Panel and select “Internet Options” and navigate to the “General Tab”: 2. On the “General” tab under the “Browsing History” section; click “Delete”. In the “Delete Browsing History” menu; ensure that “Temporary Internet Files” and “Cookies and Website Data” are checked and click “Delete”:
How to reset the HawkEye PT+ to default settings
Under circumstances where the HawkEye PT+ starts to behave erratically it can sometimes become necessary to reset the unit to factory settings. To do so perform the following: Download and install the HawkEye PT+ Manager from our support site applications section. Connect the unit to the computer using the micro USB
How to use international dialing codes
To learn how to call one country from another, we suggest using the international dialing codes calculator from timeanddate.com. Please note: Calling Israel may be illegal in certain locations.
If I have an emergency, how do I contact your emergency service?
We provide all product owners an emergency hotline phone number.
What Hours are Blue Sky Network Technical Support Personnel Available?
Blue Sky Network Support Personnel are available from 15:00 to 00:00 UTC / 8am to 5pm PST (Pacific Standard Time).
What is the advantage of Iridium over other networks?
Iridium works everywhere on earth–Poles included. Single rate plan, no roaming, and you don’t have to point the antenna to a satellite as the Iridium network has 66 satellites circling the earth.
What is the difference between a docking station and a fixed station terminal?
They both provide the exact same result, a voice call over the Iridium Satellite Network–outbound and inbound. With a Docking Station, the Satellite phone can be removed. With a Fixed Station Terminal (FST) the “phone” is inside–therefore “fixed”.
What is the longest cable length I can use?
For passive antennas, 20 meters is about as far as you can practically go (you can go farther, but the size of the cable, rigidity, and cost make it impractical). From 20 meters to 40 meters, consider an Active (powered) antenna solution. Beyond this, our Comcenter Outdoor (also used for
When should I choose a docking station over a fixed station terminal?
If you have an application that might require the satellite phone to be removed and transported, choose a Docking Station. An example might be a pleasure boat–The Docking Station provides convenience to make phone calls without going on the deck. If an evacuation of the boat is required say to